Privacy Policy

1. Scope and Applicability

This Policy applies to information collected through our website, intake forms, scheduling communications, project onboarding, and direct contact channels (email, phone, and text). It does not apply to third-party sites, platforms, or services that we do not control.

2. Information We Collect

Depending on your interaction, we may collect:

• Identity and contact data (name, email, phone number, company, role)
• Project data (property address, service type, timing, scope, budget range, notes)
• Communication data (messages, call notes, email threads, support requests)
• Transaction and booking data (estimate details, invoice status, payment confirmations)
• Technical data (IP address, device/browser type, pages visited, referral source, event timestamps)
• Marketing preference data (communication preferences, opt-in/opt-out history)

3. Sources of Information

We collect information directly from you and from limited operational sources, including:

• Information you submit through forms, booking requests, and direct messages
• Communications through email, phone, and text
• Automated collection tools (cookies, log files, analytics events)
• Payment or workflow confirmations from service providers used to run operations

4. How We Use Information

We use collected information for legitimate business and operational purposes, including to:

• Respond to inquiries and provide estimates or service recommendations
• Plan, schedule, and deliver booked production services
• Process payments, maintain records, and manage account administration
• Send confirmations, project updates, and service-related notices
• Improve site usability, performance, reliability, and security
• Prevent fraud, abuse, unauthorized access, and legal violations
• Comply with legal, tax, accounting, and regulatory obligations

5. Communications, Calls, and Text Messages

If you provide contact information, we may contact you regarding your inquiry, scheduling, service delivery, payment status, and account support. Message and data rates may apply for SMS based on your carrier plan. You can opt out of non-essential communications at any time by contacting us directly.

6. Cookies, Analytics, and Similar Technologies

We may use cookies and similar technologies to remember preferences, analyze traffic, measure interactions, and improve user experience. You can control cookies through browser settings; however, disabling certain cookies may affect website functionality.

7. Disclosure of Information

We do not sell personal information for money. We may disclose information:

• To vendors and contractors that support hosting, analytics, communication, payments, and operations
• To professional advisors (legal, accounting, insurance) as reasonably necessary
• To law enforcement or regulators when required by law or valid legal process
• To protect our rights, users, personnel, property, or platform security
• As part of a business transition (merger, acquisition, financing, or asset transfer)

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and satisfy legal or financial obligations. Retention periods vary by data type and business need. We may retain de-identified or aggregated information for analytics and improvement.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

10. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to request limits on certain processing or communications.

California residents may have additional rights under California law, including rights to know, delete, correct, and non-discrimination for exercising privacy rights. To submit a request, contact us using the details below. We may verify your identity before fulfilling requests.

11. Do Not Track and Targeted Advertising

Some browsers offer a “Do Not Track” signal. Because there is no universal standard for interpreting these signals, our systems may not respond uniformly to them. We may use analytics and performance technologies to understand site usage and improve services.

12. Children's Privacy

This website and services are intended for adults and business use. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take reasonable steps to remove it.

13. International Data Transfers

If you access this website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

14. Third-Party Links and Services

Our website may link to third-party services or platforms. We are not responsible for their privacy practices, content, or security. Review the privacy policies of third-party services before sharing information with them.

15. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the current version. Material changes become effective upon posting unless otherwise required by law.

16. Contact

EstateLuxShoot LLC
Email: contact@estateluxshoot.com
Service Area: Los Angeles, Southern California, and Miami